Refund policy
Return and Refund Policy
■ Returns Due to Customer Convenience
Due to the nature of our products as one-of-a-kind remade items, we fundamentally do not accept returns or exchanges for customer convenience (e.g., product not matching your image, incorrect size, ordering errors).
Please make your purchase with the understanding of the unique characteristics of antique materials (such as individual variations in color tone and minor marks).
■ Product Defects and Incorrect Shipments by the Store
In the event that the delivered product has a major defect not described in the product description, or if a product different from your order arrives, we will accept a return and issue a refund.
【Eligibility Period】
Please contact us at the contact information below within 14 days of receiving the product.
*To ensure an accurate response and maintain records, we prioritize handling inquiries via email.
【Contact Information】
・Email: ritowa.c.jp@gmail.com
・Phone Number: +81-50-5873-0576 (Hours: Weekdays 10:00 AM – 5:00 PM JST)
*Due to our small team operation, we may not be able to answer the phone. In such cases, we would appreciate it if you could send your inquiry via email.
【Location】
301, 2-7-7 Abikonishi, Sumiyoshi-ku, Osaka-shi, Osaka 558-0015, Japan
RITOWA clachic, Attn: Mito
■ Return and Refund Procedure
-
Please contact the email address above with details of the issue, along with photographs of the defective area.
-
After reviewing the details, we will provide instructions on the return method (shipping costs will be covered by the Store).
-
Once the returned product arrives and its condition is verified, we will process the refund within 5 business days.
*Please return the item with all accessories (tags, bags, etc.) included.
*We cannot accommodate requests if the eligibility period has passed, or if the product has been damaged or soiled while in the customer's possession.